Roseburg Office
1729 W Harvard Ave. Suite 3
Roseburg, OR 97471
(541) 673-0924

MAPRoseburg Office

Coos Bay Office
375 Park Ave.
Suite 7
Coos Bay, OR 97420
(541) 267-3060

MAPCoos Bay Office

Office Policies

we love to see you smileorthodontics for children and adults

Scheduling Appointments

We realize that our patients have full lives and we want orthodontic visits to fit smoothly into your routine. Appointments are usually scheduled at regular intervals about 6 weeks apart depending on your individual treatment plan. These appointments take 20-40 minutes. Our regular office hours vary but we are Monday through Friday in Roseburg, and Thursdays from 9:00 am to 4:00 pm in Coos Bay. Additionally, either Dr. LeMert is always on call for emergencies. Please let us know how we can accommodate you.

We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 4 to 8 weeks in advance, so we ask that you make every effort to keep your appointment, or call us well in advance so we can reschedule you as soon as possible.

Payment Policies


Cost

We understand the commitment you are making to invest in beautiful, healthy smiles for your family. The initial consultation is complimentary. At that appointment, you or your child will be evaluated to see if orthodontic treatment is necessary. Costs for treatment vary widely depending on the severity of the problem and the estimated length of treatment. We will discuss all this with you including fees and payment options before treatment begins. We do not have hidden costs or additional fees later in treatment. Our goal for you is a beautiful smile that will last a lifetime, and our commitment is to quality care. We do not charge for your initial retainer. If a retainer is misplaced, there is a charge for replacement.

Fees

In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a fee discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)
  • To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
  • For your convenience, we accept most major credit cards.
  • In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulty.

Insurance

If you have insurance, we will help you to determine the coverage you have available. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.

Convenient Online Services

We know how busy you are. That's why we're committed to providing you superior, leading-edge service. With our secure online service you will be able to:

  • View your appointment and account information any time;
  • Sign up for email or text appointment reminders;
  • Check your payment history and see current charges;
  • Print out flex spending reimbursement and tax receipts.

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